Pitch and dump still happens

As we begin an RFP, we ask clients about their previous successes and challenges when hiring suppliers. The number one complaint has been that they get pitched by the senior “A” team, but once they get the account, they are quickly passed on to a more junior team. Sometimes they actually never get to meet […]

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From feedback to features

Employees often join an organization with established supplier relationships from previous companies. Very often, employees aren’t up to speed on supplier relationships in their new organization, and haven’t learned about preferred suppliers’ capabilities. In larger companies, employees know alliances exist with established networks; however, they find it difficult to identify the agencies that are part […]

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Avoid supplier switch-up

Supplier turnover is a reality in our business. When clients invest so much in supplier relationships, why would they switch partners? It’s a difficult and time-consuming process! Here are a few reasons our Matchbook team has been hearing from clients: 1) The people I hired have moved on to other suppliers, and I’m just not as confident […]

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